Legal notice

LEGAL NOTICE & STATUTORY DISCLOSURES: NOVAVA

This Legal Notice contains important website usage terms, statutory business disclosures, and legal disclaimers governing your access to and use of www.novava.co.za (the "Website").

By accessing or browsing this Website, you acknowledge that you have read, understood, and agreed to be bound by the terms contained in this Legal Notice, together with our Terms of Service, Privacy Policy, Refund & Return Policy, and Shipping Policy.

1. MANDATORY ECTA SECTION 43 DISCLOSURES

In compliance with Section 43(1) of the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), the statutory details for NOVAVA are disclosed as follows:

  • Full Legal Name & Trading Entity: NOVAVA

  • Legal Status: Sole Proprietorship / E-Commerce Retail Business

  • Registration / CIPC Number: N/A (Sole Proprietorship)

  • Physical Address for Service of Legal Process: Pretoria, Gauteng, South Africa (exact physical address for formal legal service or returns will be provided upon written email request to prevent unauthorized deliveries).

  • Official Contact Email: novavasupport@gmail.com

  • Official Website Address: www.novava.co.za

  • VAT Registration Number: N/A - Not VAT Registered

  • Primary Platform Provider: Shopify Inc.

  • Primary Courier Partner: Aramex South Africa (Store-to-Door Service)

  • Codes of Conduct: NOVAVA adheres to the consumer protection principles set out in the CPA and ECTA. We do not currently subscribe to any formal self-regulatory bodies.

2. WEBSITE USE & INTELLECTUAL PROPERTY NOTICE

  1. Copyright & Ownership: All content made available on www.novava.co.za—including text, graphics, logos, icons, images, product photos, audio/video clips, software, and branding layout—is the exclusive property of NOVAVA or its content suppliers and is protected by South African and international copyright, trademark, and intellectual property laws.

  2. Limited License: You are granted a limited, revocable, non-exclusive, non-transferable license to view and download content from this Website solely for personal, non-commercial shopping purposes.

  3. Prohibited Reproduction: You may not copy, reproduce, republish, upload, frame, scrape, modify, distribute, or exploit any content from this Website for commercial purposes without obtaining explicit prior written consent from NOVAVA.

  4. Trademarks: NOVAVA, the NOVAVA logo, and associated taglines ("Made to Move With You") are proprietary trademarks of NOVAVA. Shopify and related marks are trademarks of Shopify Inc.

3. STATUTORY CONSUMER PROTECTION & TRANSACTIONS

  1. Review and Correct Mechanism (ECTA s43(2)): Prior to concluding any transaction on this Website, you will be presented with a comprehensive order summary detailing the total purchase price (including all applicable delivery fees and taxes), item selection, and shipping details, allowing you an opportunity to review, correct, or cancel the order before committing payment.

  2. Cooling-Off Rights: In terms of Section 44 of ECTA, consumers retain a statutory 7-day cooling-off period to cancel purchases made via this Website without penalty, provided goods remain completely unopened, unused, and sealed in original packaging. Certain hygiene and baby care items are exempt once unsealed. For full operational requirements, please refer to our Refund & Return Policy.

  3. Implied CPA Warranties: Goods sold via this Website carry statutory consumer rights under Sections 55 and 56 of the Consumer Protection Act 68 of 2008 ("CPA"), guaranteeing products are suitable for their intended purpose, durable, and of good quality for six (6) months following delivery, subject to normal use and proper adherence to care instructions.

4. PRIVACY & DATA PROTECTION NOTICE (POPIA & PAIA)

  1. POPIA Compliance: NOVAVA is committed to safeguarding personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA"). Personal information collected through this Website is processed lawfully to fulfill orders, facilitate deliveries via Aramex, communicate order updates, and meet record-keeping obligations under South African tax laws.

  2. Cross-Border Transfers: As an online store powered by Shopify, customer personal information may be securely stored or processed on international cloud infrastructure with equivalent or superior data protection safeguards.

  3. PAIA Access Requests: Requests for access to records or personal information under the Promotion of Access to Information Act 2 of 2000 ("PAIA") or requests to update/correct personal data under POPIA must be directed to our Information Officer via email at novavasupport@gmail.com.

5. DISCLAIMER & LIMITATION OF LIABILITY

  1. Website Availability: While we strive to maintain uninterrupted operation of www.novava.co.za, we do not guarantee that the Website will operate without technical errors, server downtime, or bug disruptions.

  2. Accuracy of Information: We make every reasonable effort to ensure product descriptions, imagery, prices, and stock availability on this Website are accurate. Where unintended, obvious typographical errors or pricing glitches occur, NOVAVA reserves the right to cancel unfulfilled orders in accordance with Section 23 of the CPA and refund any monies paid.

  3. Limitation of Liability: To the fullest extent permitted by South African law, NOVAVA shall not be liable for direct, indirect, incidental, special, or consequential damages resulting from your access to, or inability to access, this Website, or reliance on any information contained herein.

6. APPLICABLE LAW & JURISDICTION

This Website, this Legal Notice, and all matters arising out of or related to your use of www.novava.co.za are governed by and construed in accordance with the laws of the Republic of South Africa.

You consent to the exclusive jurisdiction of the High Court of South Africa (Gauteng Division) or the appropriate Magistrate’s Court having jurisdiction over any legal disputes arising from your use of this Website.

7. CONTACT & LEGAL NOTICES

All legal notices, regulatory inquiries, PAIA requests, or formal communications regarding this Website must be submitted strictly in writing to:

  • Legal & Customer Contact: novavasupport@gmail.com

  • Website: www.novava.co.za